FMIT News

I&R IT away for training: October 26-28

Nancy Portner — Sun, 18 Oct 2026 01:29:44 +0000

I&R IT away for training: October 26-28 Nancy Portner Sat, 10/17/2026 - 19:29

The I&R IT team will be attending an offsite cybersecurity conference from October 26-28. This conference provides valuable training opportunities that help us improve the technology services and support we provide you.

As a result, our support resources will be reduced during this period. Response and resolution times for normal-priority incidents and requests will likely be longer than usual. We encourage departments to submit requests as early as possible and plan ahead for any anticipated technology needs.

What to expect during this time:

Critical Emergencies (P1) and High Priority (P2) issues that significantly impact campus operations, life safety, or security will be addressed with the highest priority.
Normal-priority incidents, service requests, and enhancement requests will experience delays while staff are attending the conference.
If you have upcoming technology needs, please submit requests as early as possible.

For normal support requests, please continue to submit tickets through ServiceNow.

If you experience a critical issue requiring immediate attention that significantly impacts campus operations, life safety, or security, please contact OCC at 303-492-5522. OCC will follow established escalation procedures and route issues appropriately.

We appreciate your patience and understanding while our team participates in this professional development opportunity.

Thank you,

Infrastructure & Resilience IT
irit@colorado.edu

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Microsoft MFA Update: Action May Be Required

Nancy Portner — Fri, 09 Oct 2026 14:10:05 +0000

Microsoft MFA Update: Action May Be Required Nancy Portner Fri, 10/09/2026 - 08:10

If you currently use text messages or phone calls to verify your identity when logging in to campus systems (Outlook, SharePoint, myCUinfo, DocuSign, etc), you'll need to update your multi-factor authentication (MFA) settings. These verification methods are being retired as part of �鶹��ý's MFA security improvements.

To check and update your verification method, follow the instructions here.

Additional information about the MFA changes is available on the MFA Improvement Project webpage.

Need help? Contact I&R IT

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New ChatGPT Edu training now required for access

Nancy Portner — Thu, 20 Aug 2026 20:55:05 +0000

New ChatGPT Edu training now required for access Nancy Portner Thu, 08/20/2026 - 14:55

A new 30-minute training course is now available and required for ChatGPT Edu access. Learn about AI privacy, data protection and responsible use, and complete the updated course by Sept. 30 if you already have ChatGPT Edu access.

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