I&R IT away for training: October 26-28
The I&R IT team will be attending an offsite cybersecurity conference from October 26-28. This conference provides valuable training opportunities that help us improve the technology services and support we provide you.
As a result, our support resources will be reduced during this period. Response and resolution times for normal-priority incidents and requests will likely be longer than usual. We encourage departments to submit requests as early as possible and plan ahead for any anticipated technology needs.
What to expect during this time:
- Critical Emergencies (P1) and High Priority (P2) issues that significantly impact campus operations, life safety, or security will be addressed with the highest priority.
- Normal-priority incidents, service requests, and enhancement requests will experience delays while staff are attending the conference.
- If you have upcoming technology needs, please submit requests as early as possible.
For normal support requests, please continue to .
If you experience a critical issue requiring immediate attention that significantly impacts campus operations, life safety, or security, please contact OCC at 303-492-5522. OCC will follow established escalation procedures and route issues appropriately.
We appreciate your patience and understanding while our team participates in this professional development opportunity.
Thank you,
Infrastructure & Resilience IT
irit@colorado.edu